Streamlining Automation for

Increased Field Staff Productivity

Aeon Credit is a financial institution with a prime focus on providing fast personal loans customers with low credit of CIBIL scores through streamlined mobile applications using means of digital transactions and verification.

Challenges

High Receipting Costs

Issuing of receipts is manually handled through pen and paper which takes a lot of time and resources increasing operational costs due to printing receipts.

Manual Entry

Multiple stages of manual information filling is time consuming making the whole process inefficient, costing dearly.

Claim Management

A lack of streamlined mechanism to validate the false claims enables frauds to exploit the system and risk losses.

Backed Integration

There’s a lack of integration with the backend and mobile solution which breaks the coordination between the teams leading to delays.

Report/KPI

There were no/minimal automate reports and no measurement criteria to evaluate the outcomes

The Spoors Solution

Digital Receipting

With organized digital receiving capabilities, field agents are able to issue receipts on their personal mobile phones or tablets.

Automated Entry

Filling and submitting automated entries to the management digitally helps in saving time while increasing the productivity of the teams.

Streamlined Claim Management

A streamlined process of claim processing enables the employees to identify frauds and process genuine claims faster and with more accuracy.

Backend Integration

Integration of field devices with the backed helps increase productivity of the field teams while enabling an optimization of the route plan.

Report/KPI

Reporting solution enabled monitoring and tracking of outcomes on a regular basis. Employees send their daily reports as status updates to the management.

The Benefits

  • 30% reduction in costs
  • 100% elimination of book control management
  • 20% reduction in time consumed
  • 30% increase in output per field resources

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