Streamlining Recollection by

Organizing Business Processes

Mahindra Insurance Brokers Ltd. is a subsidiary of Mahindra & Mahindra Financial Services that offers innovative, cost-effective, and customized solutions in insurance brokerage to satisfy the client requirements effortlessly.

Challenges

Manual Collection

Lead generation and collection of payments are manually operated which takes a lot of time and resources.

Documents Verification

Documents management and verification involves multiple stages of manual information filling which is prone to human error. It leads to rework on the verification process.

Claim Management

A lack of streamlined mechanism to validate the false claims enables frauds to exploit the system and risk losses.

Backed Integration

There’s a lack of integration with the backend and mobile solution which breaks the coordination between the teams leading to delays.

Report/KPI

There were no/minimal automate reports and no measurement criteria to evaluate the outcomes

The Spoors Solution

Organized Collection

With organized digital collection, field agents are able to collect information and calculate insurance coverage, EMI, and other term details on their mobile phones or tablets.

Digital Verification

A digitized verification process for documents helped manage user data more efficiently with an elimination of human error.

Streamlined Claim Management

A streamlined process of claim processing enables the employees to identify frauds and process genuine claims faster and with more accuracy.

Backend Integration

Integration of field devices with the backed helps increase productivity of the field teams while enabling an optimization of the route plan.

Report/KPI

Reporting solution enabled monitoring and tracking of outcomes on a regular basis. Employees send their daily reports as status updates to the management.

The Benefits

  • 20% increase in sales
  • 10% reduction in the cost of rework
  • 20% time saved due to increased productivity
  • Improved performance of the employees

Looking for something similar?

Next Case Study

Streamlining Automation for Increased Field Staff Productivity